Last Updated: Thursday, November 21st, 2024
Credellex is committed to providing a secure and trustworthy platform for our users. In the event of a dispute between buyers and sellers during a transaction, Credellex plays a vital role in facilitating communication, investigating issues, and finding a fair resolution. Our Dispute Resolution Assistance policy outlines the steps and principles we follow to help resolve disputes effectively and fairly.
Credellex acts as a mediator between the parties involved in a transaction. We ensure that both the buyer and seller have an opportunity to present their side of the dispute, facilitating open and transparent communication.
We collect and review evidence related to the dispute. This may include messages exchanged between the parties on our platform, tracking information for shipments, photographs of the item, digital deliveries, or any other relevant documentation.
Credellex conducts a thorough investigation of the dispute to understand the issue fully. We assess the evidence and consider the terms and conditions of the transaction to determine the most appropriate resolution.
In many cases, Credellex acts as a neutral mediator, working with both parties to find a mutually acceptable resolution. We aim to facilitate a constructive dialogue between the parties to resolve the dispute amicably.
If the dispute remains unresolved through mediation, Credellex offers an escalation process to arbitration. In arbitration, an impartial third party reviews the evidence and makes a binding decision to resolve the dispute.
Depending on the nature of the dispute and its resolution, Credellex facilitates the refund of funds to the buyer or the release of funds to the seller, as appropriate.
Credellex prioritizes fairness and impartiality in dispute resolution. We aim to reach a resolution that aligns with the terms and conditions agreed upon by the parties while considering the evidence presented.
The presence of Credellex provides both buyers and sellers with confidence in the transaction, knowing that their funds are held securely until the dispute is resolved satisfactorily. We are committed to protecting the interests of all parties involved.
Credellex's Dispute Resolution Assistance policy is designed to ensure a fair and transparent process for resolving disputes. We are dedicated to providing a secure environment for transactions and facilitating resolutions that uphold the principles of fairness and impartiality. Our goal is to promote trust and confidence in every transaction conducted through our platform.